I thought the property was quirky. The staff were a delight as was the quietness of the rooms. My bed was super comfy too. For me these are the things that matter. If you want super swanky or a la carte cuisine it may not be a fit. I would certainly recommend it and would personally stay there again.
What a beautiful hidden gem of a hotel. Perfect for our weekend getaway which included a visit to Kew - ideally situated. From check in to check out, staff were friendly efficient and eager to make sure our stay went well. Would not hesitate to recommend Warren House.
Les points faibles : Personnel et service et confort de la chambre
Stay ANYWHERE but here.
Room was very well cleaned. Shower was good, noise in room from other travellers disturbing at best. Welcome at reception was friendly and professional. This is where the positives end. The hotel food offering is DIRE. As a caterer, I can safely tell you that this company is cost cutting. The cheapest apple juice available to buy - they use it. Butter portions, again the cheapest. Orange juice? They donât serve it. The claims they are making about their food provision are WILD!!! Michelin trained. More like their dish wash guy worked for Atul Kochar once. This food provision is more PGL school food than Michelin. Their signage at breakfast claims homemade pastries. They are frozen mini croissants. These people wouldnât know patisserie if it hit them in the face. The bread at breakfast was basic sliced loaf for toasting. I could go on but thereâs simply no point. Itâs a far cry from what it should be. The only thing worse than the food was the service. It was nothing short of rude, from all staff with the exception of reception. Potatoes have more personality than this staff team. They donât greet people, they donât enquire after their stay, they donât thank guests as they leave the restaurant, housekeepers make no effort to step aside with trailing hoover cables, staff walk past empty pizza boxes on corridors & donât pick them up, there is no genuine care to make anyone feel welcome or valued at this hotel. interactions with some staff were actually shocking. We left appalled