Parmi les services offerts, vous trouverez un service de nettoyage à sec / blanchisserie, un service de conciergerie et un service d'assistance pour les visites touristiques ou l'achat de billets
Tres bien , conforme mais cela sera bien de mettre Ă disposition brosse a dent et dentifrice.
Et bruyant car vue sur rue et centreem ville. Sinon la deco de lhotel et l'ambiance concert intime au bar est incroyable. Merci
Dear Hotel Manager,
Upon arrival on a business trip, the receptionist did not inform me that my room had no air conditioning but was instead heated â in May.
I was required to PAY AT CHECK-IN, which I usually never do, and only after payment was I able to see the room.
To my surprise, it was extremely hot â 29°C inside.
Reception said they couldnât help and advised me to find another hotel myself at 8 PM.
The assistant admitted other guests had complained, and the issue was known. ThatÂŽs why they recquired payment at check-in only. IT IS FRAUD.
After a tense exchange, I was refunded, with managerâs comment on invoice as â wished to leave five minutes after seeing the room."..
This experience was disappointing and felt dishonest. I expect better transparency and service.
Really nice hotel unfortunately the heating wasnât working so had to ask for a heater
There was a lot of noise from the near by venues
But had a nice time the chicken dinner was amazing đ
Clean modern room the reception staff are exceptional the two ladies who checked us in and the lovely friendly man on the desk who checked us out all so pleasant and always gave us a greeting
They always say itâs about location. Well that is so true for hard days night hotel. You are in the hub of every thing. Walkable to all sites, shoppers, restaurants and pubs. Staff wonderful. Rooms clean and fresh. A very fun bar to enjoy. Loved our stay, we will be back .
Les points faibles : Personnel et service et confort de la chambre
One staff during check in time, big queue and taking a while to get people checked in making the area very busy and loud when it is a small area anyway. No space to save bags. Rooms very noisy, tram running underground very loud rumbling all night and morning until they stopped. Lots of noise in the room as it faced The Cavern Quarter and we could hear the singers word for word in the pub down the road. Pillows no comfy. Rooms and corridors very dark and quite old fashioned. The heating did not work, the room was like an ice box all night it was horrible, we were shivering all night.
The food presentation was substandard eggs were like rubber balls. Scrambled eggs were lumpy they should be creamy and cooked slowly
The room was cold we asked for it to be refreshed and it wasn't. Reception staff were friendly and tried to help but the hotel itself had atmosphere
Hotel room had no heating, absolutely freezing! Spoke to reception in the morning was told there was a problem with the room!! so they already new about it!!
I remember coming here 10 years ago and loving it. This time it just felt run down and basic. Spacious room but the large sliding glass window was covered in hand and finger prints. Staff acted like we were a big inconvenience checking in, no help getting bags, no greeting (I.e. have you been to Liverpool before?) or local recommendations.
The room was to noisy, the windows offered no protection from the busy road outside, this morning we were woken at 4am by a dustcart was collecting commercial waste from the shops and it made a right racket, the wash hand basin in our room didnât have a plug, the breakfast offering is as poor as Iâve ever seen matched by the attitude of one of your leading staff members who when asked at 10.15am on Sunday if there was anymore beans said â no the buffet closes in 15 minutes once itâs gone itâs gone â You had a male member of staff on duty who went and got more beans, he was very helpful to several guests, sorry for the negative feedback but itâs my honest opinion