Stayed here for one night with my partner. She checked in before me, however, they charged her ÂŁ103 at check in which she later messaged me about, however, I had already paid for the room. When she went to query this they refunded her, however were unapologetic. When I arrived I requested to understand what had happened to be told by a staff member it is not her fault and it was dealt with by another employee, again no apology.
Room itself wasnât the best, cracks and dirt in the bathroom. I would expect better from a Malmaison. Very disappointed with our stay. You would expect hospitality from a hotel, however, they failed to deliver, would absolutely not stay again.
