We booked a city view room that was one of the 6 with 3 full windows. It was well worth it! Bed and room comfy and well appointed. The breakfast package was great value! Although there is a lift, some stairs to rooms as well. It is a grand old building. Onsite parking at 15 GDP per night was also well worth it. Get there early enough to grab a spot. The Hotel is up a steep hill to the city, but bus outside to Bath centre if required. Local places to eat nearby down the hill including the great Pig and Fiddle pub. We did not eat dinner at the Hotel, but it was available.
What a lovely place to stay with beautiful views of Bath. Excellent service on arrival, bedroom was modern and comfortable, the only down side was the heating on full blast and had to use the fan all night. Mini fridge to store items such as drinks or snacks was a great addition to the room. Unfortunately, we didn't get to use all the amenities the hotel had to offer such as the bar but we did have breakfast in the morning which was a range of cooked and continental, something for everyone. Would recommend and will definitely stay again. Due to the hotel location, if you go out for a wonder and end up at the bottom of the hill, it's definitely not for the faint hearted!
The hotel has huge potential but the service didnât live up to it. There was only one member of staff checking in running the bar etcâŠ..I wanted a drink and waited 10 mins for him to appear at one point and then he said he would check the customers in behind meâŠ..not great!!!
The staff were probably the best asset for this hotel. I was disappointed with the cleanliness of the hotel. It is in desperate need for a makeover and looked quite run down. My room was not clean. The carpet had stains, the bathroom floor was not clean either. The bedside lamp did not work either. I am amazed that this is classed as a four star hotel. I would have classed it a 2 star. The saving grace was the staff who were all lovely. Also it is situated at the top of a very steep hill. I dreaded having to walk up the steep hill after spending the day sight seeing.
We were able to leave our car and head into the city before check in. Check in was smooth and room was fine. The gentleman serving at the bar was exceptional. He was very welcoming and made conversation with each guest which is a plus for guest. Our room was very hot so slept with windows open and had no issues with road noise considering how close to main road the hotel is. The location is really good with a bus stop opposite so you don't need to walk up the steep hill after a day out exploring.
The room we had beautiful high ceilings and was very spacious! It was a well presented beautiful room with excellent facilities and views.
The hotel property overall was beautiful with great character on the inside and the breakfast room mesmerised me each time I sat to treat myself to the sumptuous meal.