Dear Hilton DoubleTree Team,
I wanted to take a moment to thank your team for a warm and welcoming stay. Check-in was smooth and efficient, and the staff were friendly and professional throughout. I also truly appreciated the thoughtful surprise arranged in the room for my wifeâs birthday, it made the experience feel very special.
However, I did want to share some feedback so it can be reviewed for future improvement. Unfortunately, the coffee machineâs water holder was damaged and leaked onto my laptop and important papers, which was inconvenient. There was also a persistent mechanical or lift noise during the night, and a car revving outside in the early hours that made it difficult to rest. Additionally, the shower head was loose and kept detaching from the pipe.
I wanted to highlight these points not as complaints, but as feedback from a loyal Hilton guest who genuinely enjoys your hotels and the great service youâre known for. We always choose Hilton DoubleTree for special occasions because of the reliability and comfort it offers, and Iâd love to continue doing so.
Given the issues experienced during this stay, I would really appreciate it if you could consider a goodwill gesture or discount toward a future visit. Weâd love the opportunity to return and experience the stay as itâs meant to be â relaxed, comfortable, and worry free.
Thank you again for the wonderful hospitality from your team, and I hope to hear from you soon.
Warm regards,