Our check in was at 3am and although this was communicated to staff prior our arrival, no one but the security were there to greet us. Once the manager turned up, he stated he was unaware of our arrival and blamed the âreservations teamâ. He appeared irritated from having been woken up and was rude. It was also my birthday and the staff decorated my bed in the morning and the chef baked me a cake. Both lovely gestures. However, we continued to experience issues with management and were left abandoned at another hotel after we had arranged a taxi through the hotel. We received no explanation or apology. Also, as the hotel is in a secluded location, you need a car to get around. During our stay, we found it hard to find a reliable driver which resulted in us using several different ones. There is also nothing to do at the hotel, no Gym or spa facilities, no music, acts or events. Just a pool and a private tub. Not many guests were present so there was no one to interact with, apart from the staff who were lovely. We were continuously told it was a relaxation and tranquility hotel to justify the silence and lack of things to do. The food was good but overpriced. There was also a lack of food options, with the same breakfast menu seven days in a row. The lunch dinner, and in particular the snacks menu options were also limited. Not recommended for those who wish to get a real sense of Matemwe and surrounding areas, and for those wishing to relax and have fun during their stay.
