I recently stayed at Yours Truly Hotel, and while the location and vibe were lovely, several issues during our visit detracted from the experience.
Firstly, my card was charged multiple times prior to our arrival, which was quite concerning. Although the manager was helpful and offered a complimentary breakfast to make amends, it didnât fully address the inconvenience.
Additionally, one of the rooms had a problem with carpet beetles. We notified the front desk, and someone came to spray the room around 1 AM, asking the guests to step out for about 15 minutes. This was uncomfortable, especially since everyone was in their pajamas at that time.
Lastly, after checking out, one of the guests who used their card for incidentals was charged for an extra night, despite the rooms already being paid for.
I hope the hotel addresses these issues, as it has great potential with its atmosphere and location. However, these problems significantly impacted our stay.
