Disappointing Stay Despite a Lovely Room and Friendly Staff
I stayed at this hotel recently and, while the room itself was lovely and the staff were generally accommodating, my experience was unfortunately overshadowed by several issues that I wouldnât expect at this price point.
To start with, the cleanliness of the bathroom was unacceptable. The toilet was not clean on arrival â there were visible faeces inside, which was absolutely disgusting. Additionally, there were cobwebs in the window and ledge, indicating a lack of attention to detail when it comes to housekeeping.
I had also informed the hotel the day before about gluten intolerance, yet they were unable to provide a gluten-free breakfast the next morning. Although they did apologise for the situation with the bathroom and offer a complimentary breakfast as compensation, it was disappointing.
Given the premium rate for the room, I expected a much higher standard of cleanliness and service. While I appreciated the staffâs apology and effort to make amends, I wouldnât return based on this experience.
