Tremblay-en-France Hôtels avec concierge

"Very disappointing and concerning experience. The room had a strong humidity/mold smell from the moment we arrived. In addition, the hot water was inconsistent, alternating between hot and cold, which made it difficult to use. The most serious issue, however, was that an ozone-generating device was used in our room while we were inside, including with our two young children (one being a 5-month-old infant). This type of device clearly states it should never be used in the presence of humans, and yet staff dismissed the situation and told us it was not dangerous. This is extremely concerning from a health and safety perspective. To make matters worse, the staff response was rude and dismissive, with no real acknowledgment of the severity of the situation. Overall, this was not only a poor customer experience but also a serious safety concern. I would not recommend this hotel."