24 Stunden ohne Strom - keine RĂŒckerstattung! Nie wieder!
Wir hatten uns sehr gefreut auf eine Woche Urlaub in dieser traumhaften Lage. Die Terrasse, der Pool, der Meerblick ist auch sehr schön (wobei es keinen Sonnenschutz gibt, da der aufgestellte Schirm nichts nĂŒtzt). Der Check in war eine Katastrophe, da der Hausverwalter kein einziges Wort Englisch spricht und man ihn vorher anrufen muss, wann man ankommt. Von dem Haus waren wir sehr enttĂ€uscht, es war nicht wirklich sauber und die BĂ€der alt und verranzt. Die Toilette war so eng, dass man nicht mal gerade dort sitzen konnte. Und dann kam der 24 stĂŒndige Stromausfall, unsere Lebensmittel wurden schlecht, das Poolwasser kippte wegen fehlender Pumpe, keine Klimaanlage und abends ohne Licht oder Kochmöglichkeit. In diesen 24 Stunden sind etliche Leute durchs Haus gelaufen, die kein Wort Englisch sprachen und uns komplett ignorierten. Wir hatten, gerade in Corona-Zeiten, nach einem abgeschiedenen Ărtchen gesucht und da laufen zig Leute einem durchs Schlafzimmer, ohne dass sie einen Plan haben, was zu tun ist, um den Strom wieder ans Laufen zu bekommen. Die Leitungen sind wohl sehr alt und zum Teil lebensgefĂ€hrlich verlegt. Irgendwann hatten wir dann wieder Strom, die Vermieterin versicherte uns, dass sie uns den einen Tag Mietpreis rĂŒckerstatten wĂŒrde, das hat sie bis heute, auch nach mehrmaliger Aufforderung, nicht getan. Die Kaution, die wir dem Hausverwalter bar ohne Quittung in die Hand drĂŒcken mussten, kam auch erst Wochen spĂ€ter zurĂŒck. Wir sind sehr Ă€rgerlich und können diese Unterkunft, trotz der schönen Lage, auf gar keinen Fall empfehlen.
Gudrun H.
6/10 Satisfaisant
Camille R., Montreal
6 nov. 2018
3-star experience
- Upon arrival, we needed to make a cash deposit. It was a LOT of cash to be carrying around, especially since the ATM will only let you withdraw a certain amount at a time. Why not make the deposit online, like every other location does?
- The house is very well situated, and the outdoors are great. Beautiful view, beautiful terrace, beautiful village nearby.
- The house itself hasn't been renovated in a long while, not so well maintained (old carpet in the room - not good for people with allergies, the shower broke and was unusable for part of our stay) and it lacked a lot of things: no toilet paper (not even one roll), no paper towels, no bottle opener, no hand towels, nothing to clean the dishes with, only 3 cloth to clean the entire house for 8 days... no soap for the laundry, the exact number of pillow cases and 1 sheet per bed (only the fitted sheet) and no extra blankets or nothing of the like. It just felt like the bare minimum, a pretty expensive 3-star stay.
- The people who take care of the house are lovely and nice. They were the highlight of the stay.
- The "cabin" room is more like a wardrobe. It's very dark, has no air at all and can not be considered a room.
- One wheel of one of the plastic long chairs broke during our stay. Even if the chair was quite old and things like that happen, we were told we needed to pay to replace a plastic wheel of a plastic chair. The requested amount felt abusive to me. The owner wanted to negotiate it right away, which made me late for my airport departure.
- The cleaning fees that are now mandatory were not back when I booked. The owners asked me to clean the house prior to our departure, and I did: empty the trash cans, clean the kitchen/fridge, clean the sanitaries, do the laundry (with a broken shower and non-functioning vacuum cleaner, it was pretty challenging to do anything more). However, it seems they wanted it "rentable" again for the next occupants. I think we now all understand that you have to clean the house in between rentals and can't rely on people on holiday to be professional housekeepers (I believe this shouldn't happen again as they now automatically charge cleaning fees- too bad I had to spend my last day of vacation arguing over the phone about it.)
- Basically, if you're at all nervous about booking a house in a foreign country and negotiating with owners, I don't recommend this property. My stay involved a lot of debate, stress and worrying unfortunately.