Extremely Disappointing: Do Not Stay Here!!!
This was one of the worst hotel experiences Iâve ever had. Despite being centrally located and reasonably priced, this hotel is not worth it.
The area around the hotel is unsafe, especially behind the building. There are many homeless individuals and drug users who aggressively approach guests, ask for money, and display inappropriate or erratic behavior. I strongly advise being inside the hotel early and not going out in the evening or at night unless you want a very uncomfortable or potentially dangerous experience.
The staff was unhelpful and borderline rude. I was almost overcharged for additional services I never requested. I asked to speak with a manager regarding my concerns and never received a call back.
Several advertised amenities were unavailable:
âą The atrium was closed due to repairs
âą The bed had an unpleasant smell
âą Overall cleanliness was questionable, which is surprising given the hotelâs high ratings
Although the hotel claims to have security, they were largely ineffective and disengaged, often distracted on their phones instead of monitoring the area.
Another serious concern: when ordering Uber, Lyft, or Waymo, individuals loitering nearby appeared to watch guests closely, creating a strong sense of risk for theft or robbery.
I never heard back from hotel management despite raising these issues. Overall, this stay caused nothing but stress and frustration.
Stay away unless you want a headache.
