Unfortunately, my experience was far below the standard advertised, and several issues made my stay both stressful and unsafe.
I would like to bring the following matters to your attention:
Lack of Advertised Amenities: Reliable Wi-Fi was a primary requirement for my booking. Despite being advertised, the Wi-Fi was non-functional for the duration of my five-day stay. Additionally, the OpenKey app failed to work entirely, forcing me to seek manual assistance every time I needed to access my room. The TV failed to work due to no wifi and no cable.
Property Maintenance & Damage: There was wet paint in the main lobby and staircases. Consequently, my jacket was stained and ruined. Furthermore, a fire alarm went off at 1:00 AM during the stay, which was incredibly disruptive.
Hygiene & Safety: The condition of the shared bathrooms was unsanitary and poorly maintained. More concerningly, I encountered massive bugs inside my guest room, which is completely unacceptable for a hospitality establishment.
Given the accumulation of these issues—specifically the breach of advertised services (Wi-Fi/Keyless entry), the damage to my personal property (jacket), and the lack of basic cleanliness—I am requesting a partial refund for my stay. I believe this is a fair resolution considering the significant inconvenience and the cost of replacing my ruined clothing.
