As someone traveling to Italy for the first time, I was excited to finally unwind and enjoy what was promised to be a comfortable and relaxing hotel experience. Unfortunately, this hotel completely derailed my first night with what I can only describe as blatant false advertising and a complete lack of accountability.
I specifically booked this hotel because the listing clearly advertised the availability of a hot tub â something I was genuinely looking forward to after a long and tiring travel day. Upon checking in, however, I was placed in a standard room that was nowhere near what had been promised. There was no hot tub, no view, and a bed significantly smaller than what was shown or described online. The room felt basic and uninspired â a complete bait-and-switch.
To make matters worse, the language barrier made it nearly impossible to voice my concerns. I got the distinct impression that the staff were fully aware of how difficult it would be for a non-Italian speaker to lodge a complaint or demand a resolution â and they seemed to take advantage of that fact. I felt completely dismissed and helpless.
My first night in Italy â a moment I had been looking forward to for months â was utterly ruined by this experience. If youâre considering staying here, do yourself a favor and look elsewhere. For the price, youâd be better off staying at the airport hotel. At least there, you know exactly what youâre getting.
Unacceptable and completely unsatisfactory.
