Federica the hostess is lovely, very kind and helpful! The breakfast service is very nice, on time with lots of options to choose from, the room was clean and spacious enough. (The only note we'd like to add is that the room is located right above a busy street and has thin walls, so even with the windows closed, it was quite noisy even at night.)
When we had trouble with the door locks, the other host immedately answered when we asked for help. The location is right in the middle of a nice shopping area and lots of restaurants, and also closeby the Vatican, a metro station, and the Tiber to cross to further into the city center of Rome. Unfortunately Federica couldn't be there one day of our stay, leaving the breakfast service and cleaning to another lady. This lady wasn't very kind:
-When we saw she had forgotten an element of our breakfast and asked her kindly about it, she rudely barged into our room to (without speaking a word) apart the entire breakfast tray (as if she thought we were lying?) before handing us the food when she saw it was missing.
- She took bags from a table (that were definately not put aside to be thrown away) and put them in a drawer, presumably to clean said table, making us wonder if they had been thrown away and if she touched our property as well.
- Did not provide clean towels, instead put the ones we had used back on the radiator, leaving us to use the same towels for three days in a row (which of couse became damp and smelly as a result).
