The first room option we were given (W001) was located in the basement, musky smell, smaller basement windows facing parking lot and trash bins. Second room offered as an option, both windows faced a brick wall. Again, enclosed smell and overall questionable cleanliness. Online check in was annoying after a long day traveling however, staff located off site were friendly and trying to be helpful. Staff onsite were hard to decipher, not helpful due to language barrier. Overall, the main areas of the hotel were not clean nor inviting.
I would highly recommend to stay away from that hotel.
We left after seeing our second option as a room and stayed at Continental Park in Luzern which was great! A little spendier but totally worth it!
