2/10 Horrible
Giuseppe
22 févr. 2025
This morning I sent a message to the hotel asking for information on the free shuttle from the airport. I received a message explaining times and pickup location at the Miami airport. I asked if I had to confirm it but I received no further reply. NOTE: The shuttle runs only once an hour. After landing at MIA and waiting for a while we see the shuttle passing by without stopping. Since it was the last one we were forced to take an expensive taxi ride. At check-in I complained asking why the shuttle did not stop and the person at the desk inform us we should have called. I say that in the message I received there was no mention of this and no one replied to my explicit request to know if I had to call. He replies saying communication via the Expedia app is not managed by them. I said that this has caused further costis on top of an already expensive night, but there was no refund and not even a "sorry". The hotel is really noisy due to the nearby motorway and airplanes landing and taking off and it has little noise protection, so be prepared to a loud night. Never again.
Giuseppe
Séjour de 1 nuit en février 2025