The view from this hotel is amazing! The location is not the best and it is up a steep hill so if you are travelling with luggage it is not ideal. It was SO loud in the room. We could hear everything from the rooms around usâŠwe could even hear someone coughing in their room.
From the very first step into the hotel, I felt genuinely welcomed. Baji at the reception was absolutely wonderful â warm, professional, and truly attentive. His hospitality immediately made me feel at home and set the tone for the entire stay. I would also like to thank the gentleman from Iraq at the reception (unfortunately, I didnât catch his name). He was equally kind, helpful, and welcoming â a true example of excellent service.The location of the hotel is simply perfect. It is within easy walking distance of Lucerneâs main attractions, yet at the same time it offers privacy and a peaceful atmosphere where you can truly relax and unwind. This balance is rare and very special. This hotel made a huge impact on me. It was my first visit to Switzerland, and honestly, this stay is one of the main reasons I fell in love with Lucerne. Everything â from the people to the location and the overall atmosphere â was exceptional.
I will definitely return and highly recommend this hotel to anyone visiting Lucerne. Thank you for such a memorable experience.
Our family loved Hotel Royal Luzern. The staff was the best part for our group, and we would recommend them for any future opportunities/promotions. The rooms are a bit older, but we didn't mind. The location was great and we would certainly stay here again.
The front desk worker Arad was extremely helpful and kind! He gave us recommendations and helped us prolong our stay an extra night with ease. Really wonderful customer service. Also, the room was clean, with a beautiful view! But back to Arad, whatever heâs making, itâs not enough! Give this man a raise!!