Parmi les services offerts, vous trouverez un service de nettoyage à sec / blanchisserie, un service de conciergerie et un service d'assistance pour les visites touristiques ou l'achat de billets
matelas et oreillers tres confortable.Beaucoup de services.transports gratuits toutes les heures au centre de Key west.grand stationnement gratuit.Bon service de conciergerie.Pas loin de la plage.
The staff was very friendly and accommodating to us, especially after our initial flight was cancelled and we arrived a day later than originally expected.
Room was very clean and comfortable, it was a great base camp for all of our adventures in Key West
Our overall stay was wonderful the concierge and staff were absolutely excellent the one tiny problem we had was with our room smelling like must and mildew and I understand people stay in these hotels and lay on the sofa with their wet clothing but the smell was very overwhelming a clung to our clothing. The cleaning stuff was amazing and they did absolutely everything they could to get the room to smell better.
Voyage en famille avec de jeunes enfants, Voyage en famille
5 avr. 2025
Les points faibles : Personnel et service
It was not worth the money and I would not likely stay there again. The elevator and hot tub were broken. These are not major issues which Iâm sure will be fixed. The staff was a big area of concern. Most of the staff seemed like they werenât interested in being there. I witnessed an employee by the pool repeatedly spitting in the towel return with the dirty towels. There were silverfish in our room, the food was ok but way too expensive for what it was. For example, the chips and salsa were $17 and there were less than 20 chips in the entire order. They ran out of various options on a couple different occasions. This is NOT a luxury resort and they will have you believe in the listings online.
What we liked: The entire atmosphere, aesthetics, staff, pool area, room, amenities in the room, food, drinks (SUCH good mojitos), airport shuttle, beach access, downtown shuttle, pretty much everything.
What we didn't like: The only thing we didn't love was not being able to use the shuttle as much as we'd have liked. It fills up early so it's not always available but Uber was reasonable and fast. Didn't realize there was bike rental available on site either - might have used that.
A solid average hotel with an upscale fee for being called margaritaville. Over commercialized lacking Margaritaville vibe.
Go to a hotel at half the price for same experience. Iâm a Jimmy Buffett lover and would not return to a Margaritaville resort. Our flight was delayed and had to stay another night and I booked at another hotel.