6/10 Satisfaisant
Voyageur vérifié
15 janv. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Hotel is ok, but needs more investment
The hotel is just ok.
Bed was good, room was very large. Great to have a kitchen and special room for dressing. Bathroom was large as well and clean. The hotel offered cleaning service daily, which was excellent. Staff were very courteous and nice.
There are some elements that could be improved.
- It was 0°C outside but extremely warm inside. So much so that we wanted to turn on the AC. Unfortunately it did not work.
- We resorted to open the windows but due to the street noise, we could not sleep. So we had to choose between the noise and the warmth. Overall that prevented us from sleeping well.
- the kitchen could use more modern appliances. The stove when hot smoked. We used it only to warm up food but got the whole room smelling burnt. We would recommend having a microwave.
- The room was dark. Lighting could be improved with whiter ones. It felt a bit depressing, especially during winter.
- the TV didn't work. We didn't need it, so did not complain.
Note that we didn't complain to the hotel on these issues. Maybe it was particular to that room, but it really disappointed us, considering the 9.2 mark they had. It was certainly not a 9.2 experience.
We cut our stay short by 2 days and returned home. We would have enjoyed Istanbul better if the hotel stay was more enjoyable.
Voyageur vérifié
Séjour de 5 nuits en janvier 2022