2/10 Horrible
Rebecca
1 sept. 2025
Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de lâhĂ©bergement
Horrible Experience!!! Unsanitary Room and Unprofessional Service
I am beyond frustrated with my recent experience at this hotel. I booked a deluxe studio at the Extended Stay America Suites, but upon arrival, I was told that my room wasnât available and was moved to a different location just a few minutes down the road. What followed was one of the most disgusting and unsafe hotel stays Iâve ever had.
The room was in appalling condition:
Roaches on the bed and in the bathroom, which is completely unacceptable.
Stained carpets that made it clear the room hadnât been cleaned properly in a while.
Multiple non-functional lights made the room feel even more uncomfortable.
The bathroom door wouldnât lock, and the shower was leaking, causing water damage and making the room even more unsanitary and unsafe.
I immediately asked the front desk for a refund or to be moved to another room, but they refused, stating they couldnât do anything due to policies set by Expedia. After contacting Expedia, I was told the hotel wasnât willing to make any exceptions, despite the disgusting state of the room.
This is not just about a bad stay, itâs about a lack of professionalism and care for the safety and comfort of guests. I never even stayed in the room because it was uninhabitable, and I would not recommend this hotel to anyone. Iâm still requesting for a refund, but itâs clear that this hotel doesnât take customer satisfaction seriously.
Avoid this place at all costs.
Rebecca
Séjour de 2 nuits en août 2025