2/10 Horrible
Alex K.
8 mai 2025
Les points faibles : Propreté
Need to be cleaned!!!!
We stayed in unit 1306 and walked into a beautiful unit that NEEDED CLEANED. We’d just driven 16 hours and did not want to wait for them to come clean it. We were tired hungry and already brought up a bunch of stuff - including frozen food!! Plus we weren’t given check in details on time. Rough start. So we cleaned it ourselves. The only thing they attempted to do to was bring clean sheets (although I’m told those were all cleaned and they did look like it. Just some stains on the blankets and decorative pillows.) HOWEVER, it took 4 hours to receive them after being told 30-60 minutes AND they were still WET. I guess I could’ve paid to use the dryer and dry them. You know after sweeping, spot mopping and wiping all the surfaces with my own sanitizing wipes. Ha! it’s even more comical as I type that out. Ps, management still hasn’t reach out several weeks later. I called to express my extreme frustration, shock and figure out our options. We were prepared to be put in a unit that was properly cleaned. But we were told that the manager was not there today because it was Sunday…um ok maybe don’t allow people to check in on Sundays then! If you can’t handle issues that pop up on Sundays yall need to SHUT DOWN COMPLETELY. no one should be staying in your units on Sunday if you aren’t working that day!!! Anyway, I was told to send photos, I did and was told Jason Sanspree, the manager would handle everything Monday. Which he never did.
Alex K.
Séjour de 6 nuits en avril 2025