The room was lovely. Staff when seen were polite and friendly.
Unfortunately there were many cons to staying here.
A room was booked for 6 nights over 2 separate bookings.
The whole stay I was given two towels - one of which I had to request. There was no daily house keeping in the rooms.
Only one day out of the stay there was breakfast ready and supplied without prompt, one of the other days I heard someone else request breakfast so quickly made my way for some, so two days I got breakfast. It shouldn't have to be requested, it should have been there ready.
Midway through the stay I managed to get a room upgrade (requested by my sister who made the booking) upon the room switch I was asked if I wanted the bed sheets changed - this should have been done without question - it was my father in the room before, however this is irrelevant.
On day 4 I let the staff know I would clear my room as there was a chance I dont need the room the last 2 nights, I left the key with reception incase I wasnt coming back.
I then found I no longer needed the last 2 nights of the stay. Tried multiple times to contact the hotel, left messages and emails, to this day I have had no response.
Unfortunately we wont book this hotel again due to obvious reasons stated. Hopefully the hotel reads this and takes on board the comments.
