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Kameha Grand Bonn

2/5 Médiocre

A nice looking hotel with bad service

"The rooms are spacious but not very functional. There was a water leak next to the toilet but it didn't get fixed despite requesting it twice. It is not always easy to turn on/off the lights. You need to press several times the buttons. The service in the hotel is the worst I have ever experienced. I arrived a couple of hours before check-in time and my room was not ready. No problem, I totally understand and went for lunch. I come back around 15:15 and my room was still not ready. No solution was found except please wait. I finally got my room at 15:30 after insisting. There is no power plugs in the room next to the desk. I asked for an extension cable and the answer I got was "we do not have, please buy it yourself". I finally realized myself that I could move the TV and found a plug there. "

Un voyageur vérifié a séjourné à l’hébergement Kameha Grand Bonn

Publié il y a 10 mois

Kameha Grand Bonn