2/10 Horrible
sherry
4 oct. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stayed here recently and unfortunately had several disappointing experiences.
When we first checked in, the TV in our room didn’t work. I called the front desk and was told maintenance would be up shortly. After waiting about an hour, I called again to ask about switching rooms but was told none were available. When maintenance finally arrived, they couldn’t fix the TV, and only then did we get moved to another room.
In the second room, I grabbed a towel only to find it stained and clearly not clean, which was very unsettling.
We did enjoy a meal at the hotel restaurant, which had a great vibe, good food, and excellent service. Our server even told us about a brunch happening the next day. However, when my husband went down, he was told it was closed due to staffing. Later that day, we saw the restaurant had reopened, but now it was “cards only” for payment—even though we had paid in cash the night before.
We also asked about housekeeping and were told it was too late to request service for the day, which added to the frustration.because it was only around 11:00am
Overall, while there were some positives, the lack of consistency, poor communication, and issues with cleanliness and service made this stay very disappointing.
sherry
Séjour de 2 nuits en septembre 2025
