2/10 Horrible
Onitara N.
29 janv. 2026
Les points faibles : Propreté
Thank you for your message. I want to be clear, factual, and respectful in responding, as several statements in your note are inaccurate and minimize the issues we experienced during our stay.First, to correct the record: we did not bring any pets. The suggestion that pet hair or toys belonged to us is incorrect and inappropriate.Our request for a partial refund is not based on preference or ânitpicking,â but on material deficiencies in habitability, functionality, and accuracy of the listing, which interfered with normal use of the homeâparticularly during a holiday stay.Addressing your points directly:âąBroken toiletA toilet that requires âjiggling the handleâ to function properly is, by definition, not in proper working order. This is not a minor inconvenience when guests are relying on it for basic use.âąHot waterThe issue was not preference. The hot water was inconsistent and unusable at normal settings. âShorter showersâ were not disclosed in the listing and are not an acceptable substitute for adequate hot water. I have stayed in many VRBO properties and have never encountered this limitation.âąJack-and-Jill bathroom sink damageThe sink in the Jack-and-Jill bathroom blasted water forcefully, repeatedly soaking the counter area. As a result, my toiletry bagâplaced on the sinkâwas continuously getting wet, which caused damage to my prescription medication. Several pills dissolved and became unusable. This is not cosmetic; it is a real loss caused by defect
Onitara N.
Séjour de 5 nuits en décembre 2025