2/10 Horrible
Laura
Voyage en famille
25 juil. 2025
Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de lâhĂ©bergement et confort de la chambre
Terrible
My family, our pet (perfectly trained and social, and whose acceptance was one of the reasons for choosing this pet-friendly hotel) and I arrived at the facilities at 9:00 a.m., after a trip of more than 6 hours from San Francisco. We knew that the official check-in time is at 4:00 p.m., however, it is also clearly indicated on Hotels.com that you can request early check-in with an additional charge, which we were willing to pay without objection.
At the reception, we were attended by a staff member named Joey, whose attitude was surprisingly unfriendly and not at all empathetic, considering that it is a family-oriented hotel. Instead of offering us options or solutions, his response was sharp and inconsiderate, limiting himself to saying that "there are no rooms" and avoiding any reasonable explanation, even when we expressed our willingness to pay for early check-in.
I understand perfectly that the rooms require cleaning once vacated, and I asked it with respect from my professional experience in hospitality. However, between 10:30 a.m. and 2:00 p.m., I witnessed the departure of several groups of guests. And yet, at 3:00 p.m., I had not yet been offered a room, forcing me to miss a full day of admission to Disneyland - an experience that we had planned in advance and emotional meaning for my children.
Clear consequences of this situation:
I understand perfectly that the rooms require cleaning once vacated, and I asked it with respect from my professional experience in
Laura
Séjour de 3 nuits en juillet 2025