Completely Irresponsible, Avoid at All Costs
An establishment that completely refuses to take responsibility.
The “Nieuw-West” parking garage was imposed and recommended by the reception and presented as “secure” and free for hotel guests. Upon departure, we discovered that our car had been vandalized (window smashed).
What the hotel does not mention is that other guests’ vehicles had already been vandalized in the days before, information that was never disclosed to us.
Once the incident occurred, the narrative suddenly changed: the parking became “public,” “at your own risk,” no responsibility, no solution.
Despite detailed written exchanges and a genuine attempt at an amicable settlement, the hotel simply stopped responding.
A lot of superficial empathy, zero accountability, zero transparency.
If you are travelling by car, avoid this hotel. This level of unprofessionalism is unacceptable for a supposedly serious establishment.