2/10 Horrible
Owen
Voyage dâaffaires
19 févr. 2026
Les points faibles : Personnel et service et équipements
The worst experience I have ever had. Arrived at 2am to be told by SUE was doing the night audit, so waited. Then says Iâve gone down as a âno showâ so spent 25 minutes with the work manual trying to figure out how to retrieve the booking. 25 mins later tells me âhotels.com have insufficient funds on their cardâ and that I need to take it up with them. Said how is it possible hotels.com have no money, tells me itâs not her problem. Say I will ring them and can she talk to them refuses to use my phone to talk to them as itâs a âsecurity riskâ hotels.com ring the check in desk, answers they tell her itâs all gone through and been paid. Told them she canât see it so she canât let me in. Eventually pay AGAIN and wake up the next morning to be told by someone else I have been charged twice. Thankfully someone competent has refunded me
How Sue has a job on reception is hilarious. Sitting at the desk playing bingo, being rude unable to even work the computer. Took over an hour to get the room at 2am. Called over the MCDONALDS manager for help???? Who told me that because the transaction is pending I could take the money back???? So I asked if I pay for fuel and itâs pending I have to wait a day before I leave the garage? Stayed here many times and will not be returning, Sue needs retraining in Manners, How to do the actual job and how not to be playing bingo during her shift. Feel free to check the cameras. Tuesday morning 2:20am til gone 3am this went on for. Clueless and Rude.
Owen
Séjour de 1 nuit en février 2026