Great location, check in was easy. Lift is very old and stops at every floor so quicker to take the stairs. Room was small and quite an odd set up. You can tell the bathroom tiles had just been fitted as there was grout still in the sink. TV didnât work as it had no Ariel but the Desk staff did get it sorted. The room could definitely done with a decorate as pain was coming off in places. There was an odd little room between the bedroom and bathroom where there was a desk and kettle but there was no plug socket near so had to plug it in on the floor, think there was only 4 sockets in total and none near the bed! Went for a shower and who ever fitted the new control unit didnât connect the hot tap as when you turned it to hot no water came out. At this point I was not willing to wait for the slow lift and complain so took 35 mins to run the bath and the water wasnât that hot either. This room must of not been used in many months and definitely not checked prior to handing out the key. The room wasnât expensive but you would expect the basics. Bed dipped on one side but got a good night sleep. Not sure if I would stay here again as itâs opposite the castle and great views but not out of my window.
Room was large and for the most part very nice, large windows with amazing views.
However, the TV was falling off the wall and took two days to have fixed, the safe did not work either and was never really fixed, I was just given a Key so I could lock it.
We had a great time, and the location is second to none. A couple of minor glitches prevented it from being 5 stars across the board. Would definitely recommend it.
I liked the central location. The restaurant next door. A more convivial seating area at reception would be helpful but you probably don't want people sitting about.
Whilst the hotel was in a great location and the hotel staff were very friendly and accommodating the hotel itself is very tired and in need of a clean and refurb. Our hotel room was very tired and not clean in some places. In the bathroom the splash back around the sink had dirty water marks on it. The bath panel, bath and sink were damaged, chipped and stained. The window frame seemed to be rotting and the room was very cold and noisy due to the planes that pass over.
This is an interesting older inn. It's in a great location. However, it's tired and could really use an update for the price. Sheets and towels were clean but worn, peeling paint and windows that don't shut properly, and the mattress was comfortable but horribly stained which was exposed due to no fitted sheet on the bed.
Got this room very cheap due to member rewards but if I was paying full price I would have been very disappointed. The hotel is fantastic location but has seen better days and really needs a good makeover. My room was adequate for one but the facilities were poor. TV fixed very badly, wires hanging loose from some sort of telecoms/broadband wall mounted box and the fire/smoke alarm cover was missing with wires hanging loose and I very much doubt worked so thank goodness no emergencies during my stay. The bathroom tiles were grubby and not cleaned very recently and shower poorly positioned by a wooden sash window which got soaked during my shower and clearly had when used by everyone else as the window was starting to rot and break up as a consequence. Other guests clearly had similar issues as there were two people in front of me while checking out who were explaining this at reception. Such a shame as this hotel is iconic to Windsor and should be a real privilege to stay at.
The Harte & Garter is under major renovation -badly needed as the rooms and communal areas are very tired. I was upgraded to a bigger room which was much appreciated. Itâs very convenient for shopping and dining out in Windsor, right opposite the castle.