All staff were very friendly and helpful and dogs were welcome everywhere
Evening meal was lovely and breakfast was lovely too with lots of choice.
Ear plugs were provided on the bedside tables, in retrospect we should have worn them as talking from people sat in the outside area was just beneath our window and was very loud (had the window open), this was followed by a car doing wheel spins on the road outside as its driver left. The road was very noisy, probably a lot more noticeable due to hot weather and having the window open.
The room was clean and the walls well decorated, but the ceiling, interior of the âwardrobeâ and shower room definitely required improvement along with the carpet in the corridor which 2 of us tripped on due to large ruckles.
The staff definitely compensated for the decor and meant we still enjoyed our stay
A great place to stay if you're attending a wedding at St Giles Place, lovely breakfast and bar. The staff were incredibly helpful. The room was a great size, with all the facilities you could ask for, a very comfortable stay.
Our stay was everything that was promised in the literature. Clean room and bathroom, well stocked tea tray, lovely hot water shower and bath. We did experience an issue with the toilet cistern not refilling but staff were on hand immediately it was reported and rectified the problem. Well done! Cooked to order breakfast with good quality tasty ingredients. Would stay here again and recommend to others. A quick touch up of paintwork on the bathroom skirting under the radiator would make it look make it look a whole lot better being the only negative comment.
Customer service was good. Dirty room wasn't very clean, cups had tea stains from people drinking from them and kettle was so dirty didn't want to have tea. TV comes on automatically ofcourse to fix it you have to unplug it. It was quite dirty. No room service was told, ordered takeaway. Bed was clean and sheets clean towels clean. Because it's near the road it very loud but they gave ear plugs which was good. Bathroom wasn't clean. It was ok for the purpose. Food on menu was expensive though.