Upon arriving at the resort, we were taken aback by how outdated the facilities appeared to be. The photos and descriptions provided in your advertising did not accurately represent the state of the property. We were looking forward to enjoying modern amenities and a well-maintained environment, but unfortunately, this was not the case.
Furthermore, during our stay, we discovered several bugs in our room. This was not only unsightly but also concerning from a hygiene perspective. It was distressing to find these pests while we were preparing to leave, and it left a lasting negative impression on our overall experiences.
As valued customers, we had high expectations for our stay at your resort, and it is disappointing to have encountered these issues. We believe that transparency and honesty in advertising are crucial for building trust with guests, and we feel that this trust was breached during our visit.We have no desire to visit this property again. Best wishes!
