Our five-day stay in February at this hotel revealed a property of stunning beauty, boasting spacious and well-maintained rooms, a picturesque beach, and excellent dining. The rooms were a true highlight, offering both comfort and cleanliness, complemented by lovely views. The hotel restaurant served delicious, albeit pricey, meals, and the pool bar offered enjoyable drinks.
However, the experience was significantly marred by inconsistent service and apparent staffing challenges. Check-in was chaotic, with long waits and frustrated guests, and we received no initial hotel information, leading to confusion about included amenities like breakfast. Throughout our stay, service was consistently slow, and the restaurant staff lacked warmth, failing to provide a welcoming atmosphere.
Pros:
* Beautiful and clean rooms
* Excellent views
* Private beach access
* Delicious restaurant food
* Great pool bar drinks
Cons:
* Significant staffing issues leading to slow service across the hotel
* Unfriendly and unenthusiastic restaurant staff
* Disorganized and inefficient check-in process
* Lack of clear communication regarding hotel amenities and inclusions.
While the physical aspects of the hotel were impressive, the service fell short of expectations. Despite the comfortable stay, the service issues would likely deter us from staying here again.
