2/10 Horrible
Anidra
Voyage en famille, Voyage dâaffaires
24 sept. 2025
Les points faibles : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de lâhĂ©bergement
Bedding was dirty, had fresh makeup on the blankets & sheets, & blood on the mattress. I requested another room & it also was dirty with dirty bedding & had blood stains on the mattress pad & no fitted sheet.
I declined the 2nd room & was given a clean set of bedding to sleep on the pull out sofa in the 1st room I was given. The next morning about 7:30am the housekeeping manager called me & apologized for the condition of the room, stated she would personally clean it for me, & said that my breakfast would be no charge. I asked if we could take care of it a bit later as I was asleep. I called and spoke to the general manager at that location and requested another room due to not wanting to sleep on a pull-out sofa when I paid for a king-sized bed but the bedding was dirty and mattress was bloody. I pre-paid for a 5 nights stay.
He said that a room would be cleaned for me and it would take about 30 minutes to get it ready. While waiting for the new room I started doing my makeup and heard a knock on the door. A quite upset housekeeping staff person said that my room was ready and she needed me out of the room immediate. I asked her if I could finish my makeup and then go to the room. She went and got the manager. At that point I was in shock & decided to video record the manager at the door. He told me that he wanted me to leave the property & was calling the police. I asked for what reason and he said he didnât need to give me a reason.
I have it ALL on video.
Anidra
Séjour de 5 nuits en septembre 2025