My stay at the hotel was great until I encountered an issue with the Wi-Fi connection. On Monday, February 2, 2026, I needed to log into my laptop for work at 6 am but was unable to access the Wi-Fi. I called the front desk on the second floor for assistance, but the gentleman on duty seemed more annoyed than helpful. He informed me that he was busy with other customers (there was no customer at that time) and suggested that I come down from my room on the eighth floor for help.
Desperate for assistance, I went down to the second floor and found him seemingly eager to finish his shift. He glanced at my laptop and claimed that I was logged in, to which I replied that I was not. With a frustrated demeanor, he said he needed to wrap up his shift and that his colleague on the next shift would be able to assist me. Without even looking at me, he placed a small bottle of water on the counter, as if to say, "Here you go for your trouble," without offering an apology. While I didn't need the water, a more courteous gesture and verbal acknowledgment would have been appreciated. It felt as though he was dismissing me just to leave for the day. I felt insulted and did not touch the water bottle, and simple left to my room.
Aside from that negative and unprofessional experience, the hotel room was excellent for the rate. I felt it was worth the price, and the bed was one of the best I've ever slept in.
