Hotel staff is the true highlight of this property!
I had a special request for a holiday weekend, which is usually a challenge since services and staff are often reduced across the city. It was both my parentsâ wedding anniversary and their birthdays, and I wanted to surprise them. After booking, I realized my reservation was not for three people, and instead only for one person and two twin beds. I reached out the hotel via WhatsApp, and the team was incredibly efficient and supportive. They quickly helped me find a solution: I booked an additional room, and they even offered a discount.
Debora at the reception reassured me, saying âWeâll take care of them, and she truly did. Their check-in went smoothly, and the hotel even surprised them with a fruit and chocolate platter. The next day, when I arrived, another staff member helped me record the big surprise moment. Thanks to their warmth and care, everything went perfectly.
The hotel itself is very well located: walking distance to gas stations, supermarkets, local restaurants (from Brazilian chains to hidden gems you should absolutely try), and even beaches. Shopping VitĂłria is just five minutes away by car. Breakfast and parking were included, which was a great bonus.
There are a few small areas in the property that could use updating, but nothing that affected our experience. Overall, the staff made all the difference and created unforgettable memories for my family. I would come back.
