The property itself is very clean and updated. Check-in went smoothly, but then everything went wrong. We got to our first room and there was a sewage smell coming out of the shower drain (looks like it had been worked on as metal plate was removed and standing on end). We were offered the opportunity to have the 'engineer' come up and look at it or change rooms -- we changed rooms, but also because the TV was not working. In our second room, the TV was still not working (kept reading "off air" ) and despite many requests to have it fixed, we had no luck. We were eventually told, on day three, that there was nothing they could do because the TVs and systems were new and no one knew how to fix them. Again, not offered any type of reimbursement or opportunity to change rooms. Later, on day three, we came back to shower and found out we had absolutely no hot water. Despite phone calls to the front desk, we weren't getting any assistance so my husband had to go to the front desk and ask for help. After being ignored, he was finally able to talk to another 'new' manager (?) and get approval to switch to yet another room. This was now three rooms in less than 72 hours. At least room #3 had hot water and a working TV. I understand things go wrong, but we spoke to seven different front desk people over those days and no one, until this last woman, was helpful at all. Lip service was pretty much all we were given...and two free drinks at the lobby market.
