We were given a window of time to check in from 4-6 pm, per our confirmation email. We planned our day around that to make sure we arrived at the hotel (bed and breakfast, not a hotel), by 5 pm. When we arrived, it was dark and there was a note on the door addressed to someone else, noting the owners stepped out but we could go to the specific room that I had reserved. I felt very uneasy about this from the moment we walked to the door and saw this. I left a vm noting we weren't sure if our room was booked to someone else, and left to go get something to eat while we waited for a call back. While out to eat I received a call from the owner noting she made a mistake and the room was in fact ours. I still felt very uncomfortable about the whole thing and explained that we went out to eat since she wasn't there and would be back. We decided to go stay somewhere else and didn't go back. I sent the owner an email explaining that while we understand simple mistakes (the wrong name on the note for example), we just didn't feel comfortable staying and would like a refund since we didn't stay. The response was that we "checked in" and would not be provided a refund. I was very disappointed considering the limited 2 hour window to check in with no one there, and someone else's name on the note noting the room I had reserved. The owner claimed she never provided a 2 hr window, so I fwd that specific email to her noting 4-6 pm. To date, no response. We didn't check-in/use any service.
