These guys are unusual in the hotel business. The don't charge for parking, they don't charge a "resort fee," they make over the room - without asking - every night, their greet you coming and going with a friendly hotel, they adk for you to come back and they mean it, the computer in their business room works and is connected to the internet, the rooms are spacious and up-to-date, the beds are incredibly comfortable, soft and warm, the heating and A/C works and it's quiet, you get a 55" TV, not a 24" TV and they make everything easy. In essence, they do everything that most other hotels don't or won't do for the customer. Other property owners and managers out there: "This" is how you start bringing customers back to your properties. "This" is how you build loyalty. "This" is how you stop bleeding your customers and start building long term relationships!
