The manager wasn't by the time I went to check in (330pm), nor left a person in charge, I rang the door bell, I've called 9 times and no one answered, sent messages same thing. I went around the property where I didn't supposed bc those are private properties and there is no road, I yell until someone came, I then turned around and a customer let me in; saying that she wasn't there and told me to come back at 7 pm. I had to leave and come back at night, people who were in the property said they had the same issue and same thing happened to another couple they talked to the day before. She called me later on and was very apologetic, t
elling me that she had sent me a message with instructions, I was at that moment reading the message she said she had sent me hours earlier, I do not know how long it takes from a manager to contact Expedia and Expedia to deliver the messages, but keep in mind that not always people have access to Wi-Fi and/ or has a Sim card from the country they are visiting to. This isn't professional at all. I was with my luggage going everywhere bc she was not attending the position she has to. She made me feel very uncomfortable asking me many times about my friend who went with my husband and me to make sure we had a place to sleep, she was thinking that my friend and son (who I had explained many times) they were locals and I would never do such a thing like that. I do have 20 years of experience in this industry and this is how you don't run a hotel.
