Oh man where to even begin. Let's start with there was a poop stain on our bed when we got to our first room. Then looking, there was a poop stain on the toilet seat as well. Hair still in tub. We went to the front desk, they said they were all booked but somehow found another room. If everything in the area wasn't booked up, trust me, we would have left. Second room was better (how can it be worse than a poop stain everywhere though) but still not clean but we wanted to move on with our "getaway" so we tried to find food in the area but there is nothing around this hotel. Its a scary area to walk around too. Hotel smelled like sewage, elevators dont work, no pool, the bar that use to be in the lobby area isn't open anymore. The staff at the front desk were rude and on their phones. The casino.. chairs are worn and buttons stick, and soda machines suck. I couldn't find much positivity in this stay. Never will stay here or visit here again. I suggest you don't either.
The A/C did not work. There was 1 face towel in the room. From 11pm-2:30am there was a sawing noise sounded like above us. Absolutely Will never stay again
Stayed for a game in town. Nice area but no breakfast onsite. Only 1 elevator working so took a while. A few items in the room were sticky (Remote, drawer and nightstand).
This hotel is fine, but not very clean and the service is the worst I've seen. I don't even know how this place is still in business. The front desk people we worked with were incompetent, they were very stingy with the towels, and they were unnecessarily rude to some of the guys in our group. My room was supposed to be non-smoking, but it smelled like an ashtray and the toilet was clogged when we got there. They came and fixed the toilet, but the only remedy they had for the smoke was to spray some air freshener. They would not give me another room. I might stay here again, but hard to say for sure after my last experience.
First of all, we were not aware that this was an âall suiteâ hotel. I was shocked when we opened the door to our room! The suite was lovely. We had a small issue with the lack of cold water in our shower, but it was addressed immediately. There was only one (of 4) elevator operating. The repairs and inspection on the front two are due to be completed by end of May (2025). I believe the 4th elevator was in use for the ballrooms/meeting rooms in the lower level. We booked thru Expedia and were told at check-in
that âsmoking rooms were not sold to third party clients.â So, if you want a smoking room at a casino hotel, you MUST book through the hotel. The casino is not on the first floor of the hotel. It is across the street, attached to the hotel by an enclosed elevated walkway on the 4th floor (long walk and elevator rides to the casino). It is easier, depending on the weather, to go outside and cross the street. Very few non-Horseshoe related restaurants within walking distance of this area. Lacledeâs Landing area is mostly vacant with a tattoo shop, Old Spaghetti Factory, and Kimchi Guys being the only active businesses. Overall, we enjoyed our stay, but would only stay for 1 or 2 nights, just to enjoy the casino. We would find elsewhere to enjoy the cityâs tourist destinations.