Iâve stayed at this location several times through the years. Some experiences have been better than others. This most recent one was only okay. The staff member to greet me was not very friendly. This location will charge a $50 check in fee any time before 4pm even when rooms are ready and available, even if you are a Hilton honor member. The room had hairs everywhere and the towels had hairs intertwined in them. The carpets were dirty. Just a lack of care on this trip.
There were no clear directions on the valet parking and the attendants were rude and not helpful. In addition construction around the hotel made this situation more difficult and confusing. The shower in one of the 3 rooms we booked was dirty and the shower in another room had no running water along with trash from another guest in one of the drawers.
Absolutely a horrible experience. Staff was rude. Area was very seedy. All I wanted to do was to provide my Hilton Honors number before check-in and the front desk was irked that he had to do it. And then he told me to come back after 2 hours in order to get it done then rudely dismissed me. It was also never mentioned that it costs $55 a day to valet park the car and even then, it's restricted to certain times. The worst feeling was knowing that the security guard had an actual gun on him. The place is dangerous.
We like Hotel2 Suites and have stayed in several different ones. This building seems older and elevator landings looked like they needed a little paint and upkeep. Our room was excellent! Very clean and comfortable. Breakfast was a bit disappointing. We got there at 8:15 and a lot of stuff was gone. No bagels. Plates and forks running low. Whole floor was sticky. No eggs. Usually they have eggs and omelettes and such. Maybe someone didnât show up for work and they were short staffed? AND you have to pay $55 for valet parking. I expect a place to park my car when I book a hotel and parking on the street or paying $55 for valet seems crummy. But we did park on the street and it was fine. There are homeless camping at a church next door but they werenât asking for money or anything. Only one man spoke to us and he was friendly so it wasnât a scary situation at all.
The staff was great at this property, but probably understaffed to run efficiently. The homeless population around the hotel is really bad, there is security present though. The downtown area is beautiful but all the sidewalks are littered because of the homeless population.