Worst service possible. Travelled the world staying in dozens of hotels. As a client, always expect being treated respectfully and in an empathic way. Not in this case. I booked a double room and we arrived to the hotel with another family member. The manager/concierge (person that received us) did not let this family member to enter the premises because he said they had strict policy of not letting anyone on the premises except the guests. The problem is that, when you read the description of the policy in the Expedia website and in the hotel website, it is explicitly said that guests can ask the hotel to allow visitors to enter the hotel. The person that received us insisted that this was not the case. That no one could be allowed. In our case, I just wanted this family member to wait for us while we left our luggage in our room. I did not even ask for him to be let enter into my room. Just wait in the lobby. The manager insisted that he should wait in the street. I let the reader evaluate the situation. As I said, my worst experience in a hotel in my life.
We were just looking for a nice evening getaway while in the Foundry area of St Louis. We took a chance on this historic Inn and were NOT disappointed. Being a sucker for historic buildings, this place had all the modern amenities while still feeling like you've stepped back in time to visit. We'll be back in the future for sure!
The property was as described. If you like quaint B&B types stays this place is for you. Lots of old character in the building. We stayed in the two full bed room and it was the perfect amount of space for us. Eric was incredibly welcoming and helpful. đ
The property is adorable! Checkin was very easy, and the room was perfect! We were able to walk to Urban Chestnut brewery and The Fabulous Fox easily. We would definitely recommend the Grand Center.
Lovely, renovated building with a Victorian/French theme. We stayed 1 night. The king bed was comfortable. The room was elegant showcasing beautiful woodwork and relaxing furniture from the era. Host was very accommodating. Would stay again.
I booked this hotel as a surprise to my husband for our anniversary and was super excited by the online listing. Looked nice in pics and was right around the corner from the Fox. We arrived and were greeted by a very nice man who got us checked in quickly.
First impressions were it was nice, with cool architecture, clearly a renovated early 1900s house. We were directed to the top (3rd) floor then learned there is no elevator. Not a big deal for us but for an older person I could see it as an issue.
Now hereâs where it gets interesting. Trip from 1st to 2nd floor, no big deal. Trip from 2nd to 3rd I was concerned because THE STAIRS MOVED! And not just a little, I felt like I was on a swaybridge. Very disconcerting.
We then got to our room to discover it was nothing like the listing online and I could tell my husband was not happy but trying to be polite because it was a gift.
We left for dinner and this time I let him go down the stairs first and watched the them literally bow under his feet as he walked down. On the way to dinner he finally divulged his uneasiness and I immediately booked a different hotel. We later went back, got our things, and left the keys without even spending the night.
Honestly they are advertising themselves as a hotel but this is a Bed and Breakfast at best. Furthermore we expected boutique, not antique. Old beds, incomplete renovation work and those stairs are a lawsuit waiting to happen