I recently stayed at this hotel and had a truly terrible experience. First off, the lighting in the room was awful; it felt like I was living in a cave. The bathroom was barely furnished there was a serious lack of furniture, and there wasnât even a single electrical outlet in the bathroom !
To make matters worse, I discovered a live millipede in my bed. When I reported this to the manager, his response was shockingly unprofessional. He mocked me and brushed off my concerns by saying that it could happen. I was very afraid there didnât change my room but only the bed sheet.
The location of the hotel is the only slight positive aspect, but even that was compromised by the incredibly noisy street filled with bars and clubs, making it impossible to get any peace in the room.
Additionally, the pool was a major disappointment; The jacuzzi was even colder than the pool, making it completely unusable.
The staffâs professionalism was nonexistent, and their English skills were horrendously low. They failed to uphold their promise regarding payment; they charged my card two days before our arrival, which was completely unacceptable.
No one attempted to resolve these issues, and the manager didnât even bother to listen to my complaints. The customer service was dreadful, and I ultimately had no choice but to change hotels. I would strongly recommend avoiding this place! No compensation or solution given
