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Vues du coucher du soleil toute l'année! AC complet! Piscine incroyable!

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Galerie photos de l’hébergement Vues du coucher du soleil toute l'année! AC complet! Piscine incroyable!

Un espace extérieur aménagé, abrité et doté de chaises en osier et d’une table, offrant une vue sur la côte, avec une eau d’un bleu limpide et une petite île.
Une piscine rectangulaire dont le bord est recouvert de carreaux, entourée d’une terrasse en briques. On y trouve des chaises longues et un espace salon couvert avec des colonnes.
Un quartier résidentiel comprenant plusieurs maisons, une piscine et offrant une vue sur la côte.
Une chambre à coucher avec un lit, une armoire en bois, une fenêtre avec des rideaux et une vue sur la mer.
Un salon spacieux avec un plafond haut, des poutres apparentes, un grand canapé d’angle beige, une table basse et un tapis à motifs.

Avis voyageurs

9,2 sur 10
Merveilleux

Maison entière

4 chambres5 salles de bain8 personnes0 m²

Équipements populaires

  • Vue sur l’océan
  • Piscine
  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Climatisation

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St John, Virgin Islands
  • Place, Great Cruz Bay
    ‪17 min à pied‬
  • Place, Chocolate Hole
    ‪2 min en voiture‬
  • Place, Chocolate Hole Beach
    ‪3 min en voiture‬
  • Airport, Saint-Thomas (STT-Cyril E. King)
    ‪59 min en voiture‬

Options de chambre

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À propos de cet hébergement

Hébergement entier

Vous aurez la maison entière pour vous et la partagerez uniquement avec les autres personnes de votre voyage.

Vues du coucher du soleil toute l'année! AC complet! Piscine incroyable!

Un coucher de soleil vu depuis le pont panoramique sur Vista Caribe et vous serez tête sur les talons. Cette maison de l'île de luxe est le choix idéal si vous êtes un fan de la vie privée, le confort, et des panoramas incomparables des Caraïbes. En plus d'une grande salle joliment aménagées, cuisine moderne expansive, et une liste de blanchisserie d'équipements modernes, la villa offre une piscine magnifique et un tableau d'espaces de vie extérieurs en peluche. Trois chambres richement meublées sont attachés à la maison principale, et une quatrième est assis individuelle et comprend un coin cuisine et un coin.

Vista Caribe est niché au-dessus de Great Bay Cruz dans la Vierge du Grand Estates, une enclave résidentielle prestigieuse envié pour ses magnifiques brises insulaires et son emplacement central. À quelques minutes de conduite et vous serez en profitant de la décontracté agitation de Cruz Bay ou dans les belles plages du North Shore.
Lors de votre séjour dans cette villa, vous ne serez qu'à quelques minutes à pied de Great Cruz Bay. Vous pourrez profiter de services et équipements comme une laverie. Cette villa propose une piscine privée et une cuisine.
  • Villa climatisée avec une piscine privée, une cuisine et une machine à laver
  • Parmi les prestations offertes, on trouve notamment une laverie
  • À 7 minutes en voiture de Iles Vierges (parc national) et à 13 minutes de Plage de Cruz Bay
Cette villa offre une myriade de prestations appréciables comme des barbecues et une laverie. La réception est ouverte 24h/24.

Cette villa de St. John est non-fumeurs.

Services et équipements

Piscine/spa

  • Piscine privée

Internet

  • Disponible dans la villa : accès à Internet

Cuisine

  • Batterie de cuisine, vaisselle, ustensiles
  • Cafetière ou bouilloire
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • Plaque de cuisson
  • Réfrigérateur

Chambres

  • 4 chambres
  • Draps fournis

Salle de bain

  • 4,5 salles de bain

Divertissements

  • Chaîne stéréo
  • Jeux
  • Livres
  • Télévision avec chaînes par câble ou par satellite

Espaces extérieurs

  • Balcon
  • Barbecue

Buanderie

  • Blanchisserie
  • Machine à laver

Confort

  • Climatisation

Animaux de compagnie

  • Animaux de compagnie non admis

Accessibilité

  • Hébergement non-fumeurs

Services et équipements

  • Fer et planche à repasser
  • Service de ménage sur demande

Points forts de l’endroit

  • Près de la mer

Activités

  • Excursions écologiques à proximité
  • Natation à proximité
  • Pêche à proximité
  • Plongée avec tuba à proximité
  • Plongée sous-marine à proximité
  • Sentiers de randonnée à pied ou à vélo à proximité
  • Voile à proximité

Dispositifs de sécurité

  • Aucun détecteur de monoxyde de carbone signalé (l’hôte n’a pas indiqué si l’hébergement était équipé d’un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable)
  • Détecteur de fumée (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de fumée)
  • Trousse de premiers secours
  • Extincteur
  • Serrure à pêne dormant

Informations générales

  • Service de ménage (sur demande)

Conditions

Arrivée

Arrivée : 15 h 00

Départ

Départ avant 10 h 00

Informations concernant l’arrivée

Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hôte
Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique

Animaux domestiques

  • Les animaux ne sont pas admis.

Enfants et lits supplémentaires

  • Les enfants sont admis.

Événements

Événements non autorisés

Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
Vous recevrez un e-mail contenant des instructions relatives à l'arrivée et au départ de la part de l'hôte. Vous recevrez également un e-mail de la part d'Abritel contenant un lien vers un compte Abritel qui vous permettra de gérer votre réservation.

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2525-170641

Avis sur l’hébergement Vista Caribe: Sunset Views all Year! Full A/C! Amazing Pool!

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 19 avis sur 24.
Note des voyageurs de 8 (Bien), d’après 0 avis sur 24.
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 24.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 24.
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 24.

9,6/10

Propreté

8,0/10

Services et équipements

10/10

Infrastructures et conditions de l’hébergement

Avis

Avis vérifié

10/10 Excellent

Julia T.

Absolutely Beautiful

The house was amazing! View was spectacular! The house was very well equipped with essentials - the kitchen was pretty well stocked. We would absolutely stay again!
Séjour de 7 nuits en avril 2018
Avis vérifié

10/10 Excellent

Lauren W.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

A beautiful oasis for the week!

Everything about our stay at Vista Carib was wonderful! We had 2 families of 4, for a total of 8 people in the house and it was a perfect experience. The house itself is very well appointed and has all of the conveniences you’d want, along with the most amazing views. The property management company was also so helpful from the throughout our booking and stay. We would definitely stay here again and cannot say enough good things about the house!
Séjour de 7 nuits en décembre 2024
Avis provenant d’un site partenaire

10/10 Excellent

Gretchen R.

Vista Caribe was fantastic!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time- the home was perfect! Convenient, beautiful, comfortable, and clean. Best rental home kitchen we’ve had also.Staff was extremely helpful and friendly!
Avis provenant d’un site partenaire

10/10 Excellent

Audra K.

Heaven

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house, view, and accommodations were undeniably perfect!There was one rooster the kids fed the first day and he became a nuisance, I don’t recommend feeding them at all!
Avis vérifié

10/10 Excellent

Amy A.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Gorgeous and Welcoming

So well laid out and everything we needed. Bedrooms were spacious and quiet enough to give everyone their space. Kitchen had everything we needed. Grill worked well. So nice to shower of by the pool. Snorkle in the morning and pool at the end of the day before dinner. We never needed to have dinner out. Team was very helpful in advance and greeter, Jovanna, was very kind and helpful too. Can't wait to come back again!
Séjour de 5 nuits en août 2024
Avis provenant d’un site partenaire

10/10 Excellent

Kenneth S.

Week in Paradise

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Vista Caribe was a great property for my family vacation. It had all the needed amenities and was very clean and kept in great shape. The views from anywhere (patio, living room, bedrooms) were spectacular. The staff at Catered To were great to work with. Overall, my family had a great relaxing vacation.
Séjour de 7 nuits en juillet 2022
Avis provenant d’un site partenaire

10/10 Excellent

Santina S.

Villa Caribe- Amazing!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our stay at Villa Caribe was wonderful. This property is huge, private, beautiful, and very comfortable. The full-house air conditioning made our stay pleasant with the extreme heat. The house and property was very clean. The pool was a huge hit with the kids, which was used day and evening. We have rented various houses through Catered To for many years, and this was the nicest house we have stayed in. It appeared to be brand new. We highly recommend Villa Caribe!
Avis vérifié

6/10 Satisfaisant

Stacey S.

Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée

Winter Friends Vacation

We LOVE St. John! This was our first time staying at this property. When we first arrived @ 5:30 pm the home wasn’t cleaned or ready for us but the management company made it right. Our group have TWO major suggestions- 1) New mattresses would be very high on the list as the bedrooms in the main have are very uncomfortable. Maybe even mattress toppers would help a lot. The casitas was much better. 2) The view from the pool is obstructed from the overgrown trees. Other than that we very much enjoyed our stay.
Séjour de 8 nuits en janvier 2023
Avis provenant d’un site partenaire

10/10 Excellent

Dora Z.

Magnificent!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Exactly as described. Spacious rooms, beautiful grounds and pool. Kitchen fully equipped. Complete privacy in each suite. Maintenance contact, Mike, was amazing and knowledgeable. Response to minor issues quickly addressed. Only down side were the numerous roosters who left droppings all around the outside. This had to be washed away on a frequent basis. Overall, would love to return to this property.
Avis provenant d’un site partenaire

10/10 Excellent

Christin M.

A slice of heaven

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The rental was clean, view (sunset) beautiful and the housekeeping/lawn staff was invisible but ensures everything remained beautiful. The only difficulty was getting up the hill(s) without a 4wd. It is achievable but a little nerve racking. Once at the location, the house is laid out well and was perfect for a small group (we had 2 kids and my parents. Could have been comfortable with another couple too). Also, all the serving stuff was great (everything was there we needed) including sharp knives, which sometimes in rentals isn’t always the case.
Avis provenant d’un site partenaire

10/10 Excellent

Cliff G.

Simply Spectacular!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home with beautiful views of Great Cruz Bay. This home looks down over the Westin and Epstein's Island off in the distance. Home is in a gated community and is about a 10 minute drive to all of the action in town. Home is split between pool house which is HUGE and main house with kitchen, den and 3 large bedroom suites. The kitchen is perfectly appointed for cooking every meal and blending cocktails. The kitchen has every utensil you need and plenty of plates, dishes, pots, pans, etc. Home comes with an icemaker (not enough to fill your cooler daily), a decent cooler to take to the beach, and about 9 beach chairs. The TV's all work well, there is a great blue-tooth speaker, and an excellent WIFI connection. This is the second time staying in this home and we were just as please as the first time. In fact it may have improved a bit since we knew what to expect. This time we cooked at the house more often. There are only 2 drawbacks that I can mention. First, Since 2020 the trees have grown up a bit blocking the view from the pool. This is NOT a deal breaker but just an observation. The views from the house are still unobstructed! Next are the roosters in the neighborhood. OMG! they start at 5am and go all day long. At first it is funny but then it gets a little annoying. If you are looking for peace and quiet please be warned that this may be a deal breaker for this house. I noticed that there were very few iguanas compared to last time so maybe they can "relocate" the roosters too. Catered To is an EXCELLENT company to work with. We worked with Vernesta and she was always eager and willing to quickly answer any questions or give directions/advice on what to do. If you are looking for a beautiful home, you should strongly consider this one!
Avis provenant d’un site partenaire

6/10 Satisfaisant

Melissa S.

Vista Caribe ~ 2024

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have stayed at this lovely villa for years and years. The view, the spacious interior, and the incredible pool and lush landscaping is breathtaking. Sadly, the past two visits have provided us with some signs that the villa is in need of some updates. The kitchen stovetop was tricky to get started, the shower heads needed to be cleaned to allow us to get the water to come out properly and honestly, most of the bathroom fixtures ( especially the primary shower) are in need of replacements. The quilts on the king size beds barely fit and the mattress toppers shifted all over -just as the sectional in the living room did while sitting in and out of it - again, not a deal breaker but we have seen this villa grow in popularity and we know the eye for detail that the owners have had in the past. We had to call the very response rental company to fix a broken curtain rod in the master and to tighten up the cabana bed as my parents could not sleep due to the wooden frame being out of place and therefore, being very noisy. A chirping smoke detector (nobody can predict that), tile floors that were not as clean as we have seen, and dust behind the master tv in armoire, and larger furniture, were all added to our list of the attention to detail that we didn’t expect to encounter as being overlooked. With that being said, the pool and outdoor sitting areas were clean and inviting and the panoramic views and the family- feel that Catered To has provided us for over 20 years, is one of the many reason why we return to the magical island time and time again.
Avis provenant d’un site partenaire

10/10 Excellent

A guest from ,

Spectacular view!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed at this beautiful home for 7 days. Everything about it was fantastic! The vacation team took care of everything we could have asked for.The house can easily fit a larger group. We were lucky enough to just be the two of us. I can’t wait to return! Loved it!
Avis provenant d’un site partenaire

10/10 Excellent

Stacia H.

Beautiful home

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is a beautiful home with an incredible outdoor area. We loved the pool, gazebo and covered patio...the view is outstanding. The house is spacious and well laid out. It was nice to have a separate guest house as well. The only two negatives involved dogs in the area. Our first day there, a loose dog in the neighborhood jumped up on our (adult) daughter and bit her hand. We spent several hours at a local health clinic on Christmas Eve, as a result. She was ok but shaken up. The second thing, is that a neighbor who lives there year round, has a dog that barks a lot. Since we spent so much time outside, it did get a bit annoying. Overall, our experience was great and Catered To was veryhelpful throughout the rental process. We even shipped a few boxes ahead of time which they kindly delivered to the house.
Avis provenant d’un site partenaire

10/10 Excellent

Excellent Time at Vista Caribe

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We just returned from our second visit to St. John and had an amazing time. Especially our stay at Vista Caribe. We have stayed in this neighborhood before and can't say enough about how great the house and community is for a beautiful stay on St. John. The Catered To team was professional and responsive and we will definitely be back!
Avis provenant d’un site partenaire

10/10 Excellent

Sharon W.

Great week at Vista Caribe

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is our second stay at Vista Caribe and we loved it both times. Great house with amazing views. Everyone we worked with at Catered To were helpful and very professional.
Avis provenant d’un site partenaire

10/10 Excellent

Leo D.

Vista is the perfect word for it!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wow, what a phenomenal property! The pictures are impressive but don't do it justice. Stayed with 2 other couples and there was plenty of room and privacy. Would be great for 4 couples as well with 4 well appointed master suites. The outside dining area was underplayed in the photos and we sat there every night after sunset. The only downside was the place was so great and the "vista" so compelling that we had to be back from the beach by 4 to be by the pool for sunset. The kitchen / grill was great too so we ate in and enjoyed the property almost every night. Could not recommend it more highly. And Catered To did a great job on the rental, getting us prepped for arrival and managing the whole process. Thank you, we will be back!
Avis provenant d’un site partenaire

10/10 Excellent

patty l.

Absolutely Perfect Villa Experience

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Trip cancelled several times due to Covid but CateredTo worked w/me thru the changing dates. Vernesta stayed in contact throughout process & timely cordial responses from her & everyone in office. Best agency experience ever (have been to St. John 9 X). Couldn’t book far enough in advance to get Waterfall Villa for many years ... now we know why! Wonderful Villa in beautiful, private setting w/abundant landscaping & gorgeous outdoor area. Oh that infinity pool! Can swim laps & comfortable temperature - unlike some cold small ones. View of ocean from all the rooms. Kitchen well stocked. No bugs. All appliances worked fine. Uncluttered decor & comfortable great room furniture. Extra spacious bathrooms & closets. Luv’d having all rooms on same floor & same level as pool (except 3rd bedroom we didn’t use). Only con: scary, hard to maneuver driveway but you overcome it next evening. Would prefer all-rooms A/C but retreated to AC bedroom w/TV late night. Only 10 min drive to town for dinners @ Extra Virgin Bistro (favorite), Morgan’s Mango, 1864 & Ocean 362. Such a great trip we just couldn’t go home. On departure date Vernesta got us another Villa for extra 5 nights w/o notice .. had early lunch @ Beach Bar upon leaving Waterfall & she had next Villa ready for us. Would also recommend provisioning... Landlubbers had everything on list waiting for us—no need to go get groceries/alcohol/sundries. Every day sunny & above 80– which made trip great. North beaches fully recovered (relative to foliage & sand). Can’t wait to return 😎
Avis vérifié

10/10 Excellent

Robin

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement et communication
I liked everything about the property
Séjour de 8 nuits en octobre 2021
Avis provenant d’un site partenaire

6/10 Satisfaisant

Brad C.

In need of a refresh

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The Vista Caribe is a very nice villa with a super location. Catered to is an excellent company to deal with, very responsive. But, the Villa is in dire need of a refresh. Furniture is worn and soiled, property needs to be completely pressure washed and the bath rooms need a complete make over. House has a perfect layout for small children.
Avis provenant d’un site partenaire

10/10 Excellent

Krystal H.

Absolutely amazing!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The villa was perfect for our stay. The view was spectacular.
Séjour de 5 nuits en juillet 2021
Avis provenant d’un site partenaire

10/10 Excellent

Richard M.

Vista Caribe 2021

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed in this villa in 2005. Liked the addition of pool house suite. The villa had several up grades to interior with newer furniture. Had a great vacation and perfect weather. The only issue was water pressure in suite upstairs. Hot water was not able to be regulated very well and no water pressure. Had to use the shower in the middle suite. That shower the water could be regulated better and a water little pressure. Would stay there again. Look forward to booking next year's trip. Thank you for a wonderful vacation
Avis provenant d’un site partenaire

6/10 Satisfaisant

Mary C.

Great Villa but needed a little TLC

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have been vacationing in St John for 24 years. I remember when they were building Vista Caribe. We were excited to stay there. I will have to say we had a great 12 days but we were disappointed in a few things about the house. The kitchen appliances really need to be replaced. The Double oven needs the heating element replaced. The microwave did work but had a very loud roar. And the dish washer had mold and took 3 plus hours to wash. The baking pans and some of pots need replaced. Because of COVID we cooked a lot. The grill was great! We loved the pool but the brick needs pressure wash. The master really needs a new master. Other than that we loved the house. I have never written a negative review but if I own this house I would want to know. Again it is an amazing house we had a great time but wanted to share some things that would help the owners know just a few things that I would want to know. The price of the villa did not measure up to others on the island that we have rented.
Avis provenant d’un site partenaire

6/10 Satisfaisant

Shannon B.

Vista caribe

Rating Details: The vacation rental was somewhat dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have rented from catered too when we stay on St. John for the past 15 years and I definitely see a difference in customer service and honesty I called the office to ask a question and the girl who answered was extremely rude to me on another occasion I called because there are 2 lounge chairs under a gazebo that we have over the years loved to sit and read on but this year the cushions were covered with hair and blood I called to see if they could get new cushions or clean the ones we had and the girl never called me back - we pay a lot of money to stay at vista Caribe and this was our fourth stay at the house which we love but should not have filthy cushions and then no response to taking care of our request! We can rent a house online to stay in the resin we have used catered too all these years was its customer service which is now non existent in my opinion ! The bright spot is Mike who is called in for any maintenance issues he is wonderful! Not sure if I will use catered too again - very disappointing