I really donât understand why this hotel has such a high rating. On the first day we checked in, we found a gecko in the room, and it was making very loud noises. We had to go downstairs to the front desk for help because there was no telephone in the room. A male staff member came with a can of insect spray. We asked to change rooms, but the next day we found another gecko in the new room as well.
On the third day at noon, when we returned to the room, we noticed that although the room had been cleaned, the towels had not been replaced. Later in the afternoon, when we went out again, we informed the staff and asked them to change the towels, and they agreed. However, when we came back to the room in the evening and were about to take a shower, we only realized after taking off our clothes that the towels still had not been changed. We had no choice but to get dressed again and go down to the front desk to complain.
Overall, this hotel has very outdated facilities and the service is far from satisfactory.
