Incredibly difficult to deal with when trying to modify reservations, even within the designated “changeable” period. To their credit, Expedia made an effort to negotiate a refund, but the hotel’s management remained rigid and unwilling to accommodate even reasonable requests. Customer service was dismissive, showing little regard for guest satisfaction. It was clear that policies were being enforced with no flexibility or consideration for circumstances.
The area around the hotel is desolate and uninteresting, offering little in terms of dining or entertainment options. It lacks the charm or convenience one would expect from a well-located accommodation.
I would not recommend this hotel in any way. The only redeeming aspect was its traditional Japanese breakfast, which was well-prepared and authentic. However, a single meal does not make up for the overall poor experience.
