Wet, flooded carpet in the room they gave us. Nasty carpet. They were laying tile in dining area and could not use it. Could not use the pool. Ice machines were not working. Could not use lobby. I could go on and on. No apologies! No one told us before we arrived. Will not use Hotels.com again.
Weâve stayed here many times and itâs not perfect but the main issue weâve grown tired of is the staff arenât very friendly. On this particular trip it felt like we were being looked down on. We had bought a new home and were coming in to empty our 3 storage units out at the lake and so whenever weâd get finished up, of course weâd be sweaty when we got back, but when Iâd ask a question to the lady at the front desk, sheâd treat me like I was beneath her and that really didnât make me feel good at all. After this, we started staying in Sherman for all our other trips.
Not much to like. They gave my room key to another person and I had to go trade with them.
Air conditioning was terrible.
Check in was slow.
Room was very outdated. Mold around tub tile.
Housekeeping knocked on door at 10:00 and check-out wasnât until 12:00.
I paid Expedia at time of booking. But the hotel charged me for the room too on the card I left for incidentals when I checked in. Couldnât get anyone on the phone so had to go through corporate.
The receptionist was very rude. Called me with an attitude accusing me of not paying for our stay even though our bank account showed that it was paid. the floor in the room was sticky and dirty.
We stay here anytime we come to Bonham because itâs honestly the BEST hotel there is in town. Weâve been staying here since it opened and things you can always count on here are consistency of a clean room, nice hot breakfast each morning, beds are still pretty comfortable; which is a HUGE plus when youâre sore from a long road trip, and they are pet friendly and since we travel with our yorkie, this is a big deal! One more thing that is a plus is the indoor pool! Itâs always been clean and when we flew in with other family, my parents were able to swim with our little granddaughter and they all had an amazing time! If youâre making a trip to Bonham/Fannin County, this is where youâll want to stay!
I don't know her name but, the lady that served breakfast on Wednesday, Thursday & Friday is the nicest person. She was there this visit as well as when we stayed January 2024.