I am still trying to get a refund from these people. This hotel and staff is terrible and hotels.com has been no help in getting me a response once I cancelled. You can't stay at this place, it is horrid. I am still in discussion with hotels.com regarding the cancellation policy - I have already been charged. This is really unclear but the whole thing has been a terrible experience. I used hotels.com to book thinking I was protected. Not so.
Staff were friendly and helpful. There was an issue that was written down for maintenance to check. It seemed as if it would be addressed. There was A LOT of noise on the strip from cars racing, but with the air conditioner on, it was much quieter and the hotel had no control over the obnoxious drivers revving their engines. Breakfast was small (cereal, waffles, etc) but my family ate without complaints. We would stay again.
The only thing I would recommend the hotel change-- get new towels and washcloths as you can see and feel that they are old and worn out. The towels were rough on the skin. But everything else was very nice.
It appears that they have become a hangout for homeless people. 1st and 3rd floor had multiple people who just hung out smoking and drinking but they never seemed to be going anywhere. Not a good environment to have children around. Left early to finish vacation at another hotel. Will not stay there again
the room above us leaked water on the bathroom floor. The blanket had cigarette burns on it. the shower faucet was way too short, had to bend down to get under it. the fridge was not working had to re-connect hose inside of it to get it to work. alarm clock was not working.no place to put your things in the shower. they had a sign to hang up your towels to dry, no place for that, anywhere. Would not stay there again and would not recommend it to anyone.
My wife and I went to a doctor Monday and it seems we encountered bed bugs by staying in room 222 from September 2-5. I know this is always a risk but someone needs to check into this if anyone else stays in that room.