So we felt very unsafe at this Facility the side door to the bldg would not close once opened so for two nights as we came to Go inside the Door was open⊠we didnât even sleep well so the front desk clerk As we checked out told me to email her the Pictures and I did âŠ. safety is a very Big concern at this Facility
We did not feel safe, the door did not lock properly and we found our window unlocked. There were no working phones in the rooms. The water presser was low. There was mold in the bathroom. The staff was nice.
We booked this hotel because it was 100% non-smoking, but the room smelled like old cigar and weed smoke through the walls. The room was dirty and we found a cockroach. The front desk lady was very sweet â she apologized and killed the bug, but didnât replace the towels, and the room had no coffee maker until we requested one. The walls also had questionable stains.
Expedia told us they couldnât help since we had already checked out and only gave us $30 in credit. They said if we complained earlier, we couldâve requested a full refund â yet in the next hotel, where we also found a cockroach and reported it right away, they still did nothing. The phone was also not connected so we had to walk to the lobby every time we needed to talk to them.
The only star goes to the kind front desk lady.
Room was nice and very clean. It was very quiet and centrally located for the places we wanted to go. My only complaint is the constant smell of marijuana in the halls and right outside of the building. Other than that, it was a great stay.