Beautiful resort! Probably the best views in the bay area. But, the rooms are a bit dated and the service was lacking. House keeping is by request only and we weren't told that when we checked in. Even after requesting it, the room was only cleaned 2 out of the 4 times we asked. There is a restaurant at the resort as well, so we ordered room service for dinner one evening. $90 for an overcooked burger with no toppings, and a warm Caesar salad. The mini fridge in the room also wasn't working correctly, so everything we had in there froze, even on the lowest cool setting. Problems aside this resort is very beautiful and the staff is very friendly! Will return to stay again, just won't order room service or rely on housekeeping as much.
It was our 2nd time back and we had such a great time the first year so we expected the same. We had a few disappointments this time though. We stayed for two days this time instead of the one and felt like we received less service. We didn't realize we had to ask for the room to be cleaned and then when we asked for extra towels and toilet paper we had to call three times during the day before finally receiving them at night.
We went for Mother's Day and last year they had a bunch of cool events including one for the kids. We were expecting something like that again but they had less events and none were kid friendly, so that was disappointing as well. We also had the Mother's Day brunch this time at 2pm instead of earlier and it was not great. The food was not fresh and the clam chowder was cold and I had to ask for a bowl for it because they were not replenished. Our server did not bring us utensils until I asked twice and I had to ask for a high chair twice as well. The service was really lacking.
We love the area and will probably be back, but I hope the experience is better next time with the service and staff.
I stayed at this property for three nights, while the location is great, I am not going back.
No house keeping done during my whole stay,. I called them one of the days to request one.Nothing. The soap despenser was empty when we checked in, obviously no QA was done after the room was set up for us.
I expect basic stuff like this done right when you charge that kind of money.
We had so much fun at this place. We had some issues with the housekeeping but other than that we are recommending this place to other folks. We'll be coming back again